News web:http://en.carnoc.com/list/10/10167.html
Source:The Standard
Author:Jean Afford
Subject Concerned:Opinion Airlines Human Resource
Is it a regulation that Cathay Pacific staff are not allowed to film passengers behaving badly? People should arrive on-time when catching a flight and the YouTube video reinforced Cathay's policy. It was a good example of what passengers should not do.
It was a brilliant job of free advertising for Cathay and the staff involved should have received a pat on the back not disciplinary action.
What really leaves a bad taste in the mouth is that the customer relations people have managed to sabotage any goodwill earned by upgrading the passenger involved.
It seems if we behave like spoiled brats we may get upgraded to business class and if we behave well we stay in cattle class. Cathay should not have apologized, rather this lady should apologize to everyone in Hong Kong as we dislike the fact that many people watching YouTube will be assuming we are all selfish bad-mannered passengers, and we are not.